Payment and Shipping Policy

Your privacy is very important to me. This website accepts payments securely and I do not have access to your payment/credit card information AT ALL. Your address is only used to ship the item to your preferred address, but I do not contact you beyond shipping your piece. You will receive a package under my personal name, CVFagley, so that it does not arrive tampered with and appears simply as a package between friends. I send everything through USPS with insurance.

 

Online Privacy Policy

All of your information is secure through this website. I do not use any of your information unless you have given me permission to contact you. 

Return and Exchange Policy

Since I am a small time maker, I do not offer returns on custom orders. If you are not in love with your piece, I am happy to do an exchange for store credit only. If the item is to be exchanged, it must be returned in the original packaging and in unused condition. You must communicate with me within 5 days of receiving your package for there to be a valid exchange.  I require a tracking number upon the exchange of the item(s). Return shipping  costs are to be covered by the buyer. 

I encourage all buyers to contact me to get as much information as possible before making a purchase. I am available through email (agujayclavo@gmail.com), Instagram DM, or we can arrange a 40-minute Zoom session so that you can shop with me personally.

I try to build trust with my buyers so that they feel happy and comfortable investing in my work.

Damage and Repair Policy

Please contact me, Caitlin, at agujayclavo@gmail.com. Note that there will be a shipping fee and possible repair charges if the item needs repair.  You will receive an invoice via email after an agreement has been made. All work is guaranteed by the owner for highest quality and best customer service, so rest assured that these fees will be reasonable and fair.

Payment Plan

You have two options to pay in installments.

The first option is through Afterpay. Upon checkout, you select the Afterpay option. If you have an account with them the checkout process is easy. Otherwise, you set up your account, much like PayPal, and from there you pay in 4 interest-free installments. Deadlines are set by Afterpay, but I will ship your jewelry within 3-5 business days.

The second option is through me in what I call the AyC Layaway Plan. For this, you must have a PayPal account. This plan is self-tailored so that it meets your needs and your timing. No added fees, or hidden charges. With this plan, you choose the amount you wish to pay and when you want to make a payment. When you have finished paying for your item, I will send it to you within 3-5 business days. Please contact me, Caitlin, at agujayclavo@gmail.com if you have any further questions or are interested in this method of payment.

How do you arrive at your prices?

I am extremely meticulous and careful when it comes to my prices and have taken the time to development my own pricing formula to ensure that my prices are fair. 

The price of each piece reflects my labor, the cost of materials, county tax, and packaging. The wild card with pricing is the cost of precious metal. Precious metal includes silver and gold and every day the stock market changes the value of the metal. If the cost of metal goes up drastically, then I have to go through and change my prices to reflect the market value. 

Since I no longer work with galleries, you no longer have to pay commission fees. I made the decision to work directly with my customers to offer you the best possible pricing and I strive to bring you high quality work to reflect the value of each piece. 

Contact

Please email me, Caitlin, at agujayclavo@gmail.com for any questions or concerns. All of my jewelry is sold exclusively online so this is the best way to get a hold of me. I will reply to you within 24 hours. You can also find me on Instagram by clicking here.