Return and Exchange Policy

You have 48 hours from the time you receive your package to get a full reimbursement on your purchase. You will get the full reimbursement the moment the package has been returned to Aguja y Clavo Jewelry and there are no damages made to the jewelry. In the event of an exchange, you must send the package back to Aguja y Clavo, and Caitlin will send your second item free of shipping charges. If there are further exchanges, you must cover any additional shipping fees.

How can I pay you?

This website is designed with extra security for you to pay safely. No one (this includes the owner) can view your banking or payment methods.  Some customers have stated that the Cart and Payment pages are slow, so please be patient. The payment will go through and if there are any questions or concerns, please contact Caitlin at agujayclavo@gmail.com.

I received a promotion discount code, where do I use that?

There will be a button that says APPLY CODE on the Cart Page of this website. Click where it says APPLY CODE and type the discount code in the box. It should automatically show you a discount, although your final price will appear on the page with payment methods.  Discounts and promotions are scheduled so many times the discount may not be applicable if you have missed the given time frame. All discount codes can only be used once by each customer. Please note that some discount codes and promotions are tailored to specific Collections and will not apply to some items if they are from other Collections.

Something on my item broke, what can I do?

Please contact Caitlin at agujayclavo@gmail.com. Note that there will be a shipping fee and possible repair charges if the item needs repair.  You will receive an invoice via email after an agreement has been made. All work is guaranteed by the owner for highest quality and best customer service, so rest assured that these fees will be reasonable and fair.

Do you accept being paid in installments?

Yes! Please contact Caitlin at agujayclavo@gmail.com to see how to customize a payment plan for you.

I saw an item I wanted on your Instagram but I can’t find it on your website.

This is true, many of the newest items are being shown on social media.  These new items will be released on the date stated on the post. If you are interested in an item and wish to know the price, please contact Caitlin at agujayclavo@gmail.com. If you need an item sooner than the aforementioned date, contact the owner and she will try to accommodate.

I've subscribed to your emailing list but I never see any emails from you.

Check your spam or junk mailboxes, Aguja y Clavo sends emails to its subscribers bimonthly.

PLEASE NOTE:

Prices are subject to change according to the market prices of silver. The market prices change on a daily basis and if this is drastic, this will affect the cost of an item.

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