Purchasing Policy
 

  • New work will become available for purchase in Spring 2022. Preorder dates TBA. Subscribe to my email to be on the preorder list.

  • Exchanges and/or returns will not be allowed if you choose to do a layaway purchase. All layaway purchases are final.

  • There are no remakes of any designs.

  • Commissions and custom orders are closed.

  • All items on my website are ready-to-ship.

Online Privacy and Shipping

  • This website accepts payments securely and I do not have access to your payment/credit card information. 

  • I do not communicate with you beyond your purchase, unless otherwise authorized by you.

  • You will receive a package under my name, CVFagley, not under Aguja y Clavo Jewelry.  I send everything through USPS with $50 insurance.

 

Return and Exchange Policy

  • Exchanges can be made for store credit only. It must be returned in the original packaging and in unused condition. You must communicate with me within 2 days of receiving your package for there to be a valid exchange.  

  • A tracking number is required upon the exchange of the item(s).

  • Return shipping costs are to be covered by the buyer.

  • I encourage all buyers to contact me to get as much information as possible before making a purchase. I am available through email, Instagram, or Facebook.

 

Damage and Repair Policy

  • Shipping fees and repair costs are to be covered by the buyer.  You will receive an invoice via email after an agreement has been made.

Payment Plan

  • Click here to learn more about Afterpay. Your jewelry will be shipped to you within 3-5 business days.

  • The AyC Layaway Plan. For this, you must have a PayPal account. You decide how much you want to pay per increment and when you can make a payment. No added fees. Upon receiving the final payment, I will send it to you within 3-5 business days. Please contact me, Caitlin, at agujayclavo@gmail.com if you have any further questions or are interested in this method of payment.

Contact

 

You can reach me via email or Instagram DM. My name is Caitlin and I'll reply to your inquiries within 24 hours. Thank you so much for your interest in my work and I hope you can find a special piece for yourself or a loved one.

Take care and be well,

Caitlin