Payment and Shipping Policy

Your privacy is very important to me. This website accepts payments securely and I do not have access to your payment/credit card information AT ALL. Your address is only used to ship the item to your preferred address, but I do not contact you beyond shipping your piece. You will receive a package under my personal name, Caitlin Velazquez-Fagley, so that it does not arrive tampered with and appears simply as a package between friends. I send everything through USPS with insurance.

 

Online Privacy Policy

Every website, email, and social media platform comes with a page for business owners to read through visitor analytics. I use this to know which pages on my website are the most visited, which posts are the most popular, and what gains the most engagement. I use it to provide the best online experience for you, but I do not share any of this information with anyone. Since I am a one-person show, I use this to gain an understanding of the big picture on where I can improve my online presence.

Return and Exchange Policy

You have 48 hours from the time you receive your package to get a full reimbursement on your purchase. You will get the full reimbursement the moment the package has been returned to Aguja y Clavo Jewelry and there are no damages made to the jewelry. In the event of an exchange, you must send the package back to Aguja y Clavo, and Caitlin will send your second item free of shipping charges. If there are further exchanges, you must cover any additional shipping fees.

Damage and Repair Policy

Please contact me, Caitlin, at agujayclavo@gmail.com. Note that there will be a shipping fee and possible repair charges if the item needs repair.  You will receive an invoice via email after an agreement has been made. All work is guaranteed by the owner for highest quality and best customer service, so rest assured that these fees will be reasonable and fair.

Payment Plan

If you are interested in any of my pieces, you have the option of paying for it in full, OR you can pay the initial down payment and then pay the rest at your leisure with no extra interest. You must have a PayPal account if you prefer to pay in installments. All you have to do is add a note with your PayPal email when you checkout. You also choose the amount you wish to pay. When you have finished paying for your item, I will send it to you within 3-5 business days. I will communicate with you via the email that you used on your purchase. Please contact me, Caitlin, at agujayclavo@gmail.com if you have any further questions.

Contact

Please email me, Caitlin, at agujayclavo@gmail.com for any questions or concerns. All of my jewelry is sold exclusively online so this is the best way to get a hold of me. I will reply to you within 24 hours. You can also find me on Instagram by clicking here.

PLEASE NOTE:

Prices are subject to change according to the market prices of silver. The market prices change on a daily basis and if this is drastic, this will affect the cost of an item.

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